Frequently Asked Questions
WHAT TIME WILL MY FITTING BE ON THE DAY? CAN YOU GIVE ME AN EXACT TIME?
We understand that it's hard to plan your days off when you are expecting a fitting but unfortunately we can not give you an exact time that the fitters will arrive with you on the day of the fitting. We will always recommend that you ensure someone is available at the property all day so that there is no chance of you missing your fitting. We understand this can be frustrating but trust us, it will be worth it once you stand back and inspect your new beautifully fitted flooring!
EVERYONE CLAIMS TO HAVE THE BEST PRICES SO HOW DO I KNOW YOU ARE COMPETITIVE?
We buy our flooring direct from the largest manufacturers in Europe. Our shop is filled with highest quality products.
I LIVE 10 MILES AWAY FROM MANCHESTER, DO YOU FIT CARPETS IN MY AREA?
Yes, we will happily fit carpets, vinyl or laminate flooring within a 20 mile radius of Manchester, this covers most of the North West.
I HAVE HAD PROBLEMS WITH POOR FITTING FROM OTHER SHOPS IN THE PAST. WHAT GUARANTEES DO YOU GIVE?
All of our fitters are highly trained and experienced, who take pride in their work. We regularly check that their work is up to a high standard. We also give a 12 month fitting guarantee with all work, for your peace of mind.
WHAT CARPETS DO YOU HAVE IN STOCK?
We have over 100 rolls of carpet in stock today. We have carpets to suit every style and budget, from bargain room size roll ends for under £30, to high quality prestige collections at discounted prices. We specialise in surplus and clearance stock from the UK and Europe’s largest manufacturers so you’re sure to find something. If you have seen a product at another carpet retailer, we will probably have the same product available, but under a different name, as national retailers change the names on all their products to try and stop people shopping around.
HOW LONG DOES IT TAKE TO GET MY FLOORING FITTED ONCE I HAVE ORDERED IT?
If the flooring is in stock, we can usually fit it within 48 hours, if you’re in a real hurry! Otherwise, book your fitting day in store at your leisure. Special orders usually take a couple of days up to two weeks, depending on whether it is coming from the UK or Europe. Your sales adviser will be able to give you an idea of how long an order will take, when you place the order in store.
WE’RE NOT READY TO HAVE OUR FLOORING FITTED YET BUT WANT TO GET IT ORDERED, HOW LONG CAN YOU KEEP IT FOR?
We regularly keep customer orders in our warehouse for several weeks, while they get their decorating finished off. They know that their new flooring is ready to be fitted once they are ready.
DO YOU DO WEEKLY PAYMENTS OR INTEREST FREE CREDIT?
We currently do not offer Interest Free Credit. We looked into this at length and discovered that the finance companies that offer this to retailers charge a commission on each transaction. Unfortunately, this extra cost is passed on to you, the customer, as the retailers that offer Interest Free Credit work this commission into their prices and in general a higher price is charged for the carpet to cover this extra cost. We have decided that we would much prefer to offer the lowest possible price in the first place, saving you money in the long run, as often customers who take out Interest Free Credit end up switching to Interest Bearing Credit at the end of the interest free period and that is where the finance company make their money.
WHAT DO I DO IF I WANT MY HALL / STAIRS / LANDING MEASURING?
Please refer to our “How to Measure” page, this will give you an idea of how to do a simple plan of any area. Bring this plan with you and we will be able to block plan your sizes to give you a price in store. Otherwise, we offer a free measuring service to confirm sizes and price. Our fitters often prefer to cut up carpets in store rather than at your property.
I NEED 4 ROOMS AND THE STAIRS / LANDING IN THE SAME CARPET. CAN YOU DO THIS?
No problem! We have hundreds of rolls of carpet available and often it works out cheaper to do the same carpet throughout, as we can utilise small pieces of waste from rooms to do your stairs.
WHICH CARPET IS BEST ON MY STAIRS?
Most of our carpets can be fitted on the stairs. However, some are better than others and will be more durable and wear better in high traffic areas such as stairs. Our sales advisers will guide and advise you on the best carpet for your budget and needs.
IS THERE AN EXTRA CHARGE FOR DELIVERY OF MY CARPETS?
We don't charge any extra for delivery, if we are fitting the carpets for you.
I WANT TO ARRANGE MY OWN FITTING IS THIS A PROBLEM?
No problem at all. If you would like to fit the carpet yourself or have your own fitter do the installation, that is fine, just give us a call the day before collection and we will have your order ready.
I NEED A STAIN PROOF CARPET, WHAT WOULD YOU RECOMMEND?
Many of our carpets are stain resistant and bleach cleanable. Also, most of our Premier Collection are too, please feel free to ask in store about stain resistant carpets.